Booking Policy

1. Introduction

This Booking Policy explains the procedures and requirements for making travel bookings with Global Tours & Travel (“Global Tours”, “we”, “our”, or “us”). It applies to all travel services arranged through our website, email, telephone, social media channels, or our offices.

By requesting a quotation, confirming a booking, or making payment, you acknowledge that you have read and accepted this Booking Policy together with our Terms & Conditions and Cancellation & Refund Policy.

2. Our Booking Process

Step 1: Travel Enquiry

Preferred destination(s)
Intended travel dates
Number of travellers
Budget
Accommodation preferences
Flight requirements
Any special requests

Step 2: Personalised Proposal

Our travel consultants will prepare a customised itinerary and quotation outlining:

Travel services included
Pricing
Optional extras
Payment schedule
Applicable booking conditions

Step 3: Booking Confirmation

Your booking is confirmed only after:

Acceptance of the quotation
Receipt of the required deposit or full payment
Submission of all required traveller information
Written confirmation from Global Tours

Step 4: Final Documentation

Once full payment has been received and supplier confirmations are complete, we will issue your travel documents, including applicable e-tickets, hotel vouchers, itineraries, and other relevant confirmations.

3. Information Required

To complete your booking, we may require:

Full names exactly as shown on passports or national identification
Date of birth
Nationality
Passport details (where applicable)
Contact information
Emergency contact
Dietary or medical requirements
Accessibility requirements
Frequent flyer details (if applicable)

Providing incorrect information may result in additional charges, booking delays, or denied travel.

4. Deposits and Payments

Booking deposits vary depending on the travel product, supplier requirements, and travel dates.

Generally:

A deposit may be required to secure accommodation, flights, tours, cruises, or holiday packages.
Some suppliers require full payment at the time of booking.
The remaining balance must be paid by the due date specified in your booking confirmation.
Bookings made close to the departure date may require full payment immediately.

Failure to make payment by the stated deadline may result in cancellation of your booking and applicable supplier penalties.

5. Pricing

All quotations are subject to availability and are not guaranteed until your booking has been confirmed.

Prices may change before confirmation due to:

Supplier price revisions
Airline fare changes
Currency fluctuations
Government taxes or levies
Park fees or tourism charges

Once your booking has been confirmed, prices will generally remain unchanged except where supplier or government-imposed changes apply.

6. Availability

All travel services are subject to availability at the time of booking.

Accommodation, flights, transportation, and tour services cannot be guaranteed until confirmed by the relevant suppliers.

We recommend booking early, particularly during peak travel seasons, school holidays, and major events.

7. Booking Amendments

If you wish to change your booking after confirmation, please notify us in writing as soon as possible.

Changes may include:

Travel dates
Traveller names
Accommodation
Flights
Destinations
Additional services

All amendments are subject to:

Supplier approval
Availability
Applicable amendment fees
Any difference in travel costs

Certain bookings may not be amendable.

8. Special Requests

We are happy to communicate special requests to airlines, hotels, lodges, and other suppliers, including:

Dietary requirements
Room preferences
Accessibility assistance
Medical needs
Special celebrations

While we will make every reasonable effort to assist, special requests cannot be guaranteed unless confirmed by the supplier.

9. Group Bookings

Special conditions may apply to group bookings.

For group travel, Global Tours may require:

A designated group coordinator
A separate payment schedule
Additional booking conditions
Minimum participant numbers

10. Travel Documentation

Travellers are responsible for ensuring they possess:

A valid passport
Required visas
Vaccination certificates where applicable
Entry and transit documentation
Any additional documents required by destination authorities

Global Tours is not responsible for costs arising from incomplete or invalid travel documentation.

11. Travel Insurance

We strongly recommend comprehensive travel insurance for all trips.

Insurance should ideally include:

Trip cancellation
Medical expenses
Emergency evacuation
Personal belongings
Travel delays
Personal liability

Travel insurance provides valuable protection against unexpected events before and during your journey.

12. Flights

Where flights are included:

Airline schedules are subject to change.
Airlines may modify routes, departure times, or aircraft without prior notice.
Airline ticket conditions are determined by the operating carrier.
Name changes or ticket amendments may attract airline penalties.

13. Accommodation

Accommodation is confirmed according to availability.

Hotels and lodges reserve the right to substitute room categories of similar standard where operationally necessary.

Early check-in and late check-out cannot be guaranteed unless specifically confirmed.

14. Responsibility of Travellers

Travellers agree to:

Provide accurate information
Meet payment deadlines
Comply with immigration requirements
Follow local laws and regulations
Respect accommodation and transport providers
Observe health and safety instructions throughout the trip

15. Communication

To ensure a smooth booking experience, travellers should respond promptly to requests for information, documentation, or payment.

Delays in communication may affect availability and pricing.

16. Acceptance of this Policy

By confirming a booking with Global Tours & Travel, you acknowledge that you have:

Read this Booking Policy.
Understood the booking procedures and payment requirements.
Agreed to these terms as part of your travel contract with Global Tours & Travel.

For questions regarding this Booking Policy, please contact our reservations team before confirming your booking.